Shipping policy
Shipping Policy
All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping times vary depending on your location:
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Canada: 3–7 business days
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United States: 5–10 business days
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International: 7–15 business days
Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or high order volumes.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.
Delays
Ashen is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances once the package has been dispatched.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
Lost or Stolen Packages
Ashen is not responsible for lost or stolen packages once they have been marked as delivered. If you experience an issue, please contact the shipping carrier directly.
Contact
If you have any questions about your order, feel free to contact us at: support@wearashen.com