Refund policy
Return & Refund Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
To start a return, please contact us at If your return is approved, we’ll provide instructions on how and where to send your item. Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
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Sale items
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Gift cards
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Custom or personalized products
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Personal care goods
If you’re unsure whether your item is eligible, feel free to contact us.
Exchanges
To exchange an item, we recommend placing a new order and returning the original item once your return is approved.
European Union – 14 Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must still meet the return conditions outlined above.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, refunds will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at support@wearashen.com